Terms & Conditions


I. Order Cancellation:

All orders are made to your specifications, therefore, cancellations are only permitted before production begins.


II. Shipping and Delivery:

All orders are shipped F.O.B. ProfessionalAlbums.com, LLC by common carrier at ground service level.  Deliveries are sent to full addresses only, we can not ship to PO Boxes.  Accelerated shipping is available upon request for an additional charge.


III. Damaged Packages:

Damaged packages are the responsibility of the common carrier.  Refuse damaged cartons if you suspect the merchandise is damaged.  Do not discard the shipping carton until inspected by the carrier.

Inspect all packages within 48 hours of receipt and notify ProfessionalAlbums.com, LLC's customer service of any discrepancy or damage.


IV. Returns/Exchanges:

Custom Products may not be Returned/Exchanged.  All other products must be in resaleable condition and are subject to a 15% restocking charge.  All returns/exchanges must be authorized in advance and have a Return Merchandise Authorization (RMA) number.  Contact Customer Service at (866) 302-0278 or email Customer Care for authorization.

Returns/Exchanges must be made within 60 days of invoice date.


V. Return Merchandise Authorization(RMA):

Products cannot be returned without first contacting ProfessionalAlbums.com, LLC's customer service for a Return Merchandise Authorization.  If it is determined that the product may be defective you will be given an RMA number and instructions for product return.  Any unauthorized return, whereby an RMA was not issued will be returned to you at your expense.


VI. Credit Terms:

Credit Cards: We accept American Express, Visa, MasterCard and Discover cards.  Payments will be charged to your credit card at the time the order is placed.


VII. Refunds/Credits:

After we receive and process your return, if a refund/credit is due to you, it will be processed under the same terms as the original purchase.


VIII. Limit of Liability on Prints Provided by Customers:

We use every precaution to safeguard your prints in the handling and processing of your order, should ProfessionalAlbums.com, LLC damage a print during its production process, our liability will be limited to replacement of the print at industry standard rates.  Shipping charges incurred with replacement prints will be at postal or standard ground rates.  This limited liability does not include ink jet prints.  ProfessionalAlbums.com, LLC assumes no liability on ink jets prints; replacements are the responsibility of the studio.  Any other recovery for damages is excluded.  ProfessionalAlbums.com, LLC is not responsible for loss, damage or delay of shipment caused by the U.S. Postal Services, UPS, FedEx or any other carrier.


IX. Limited Warranty:

Our products are warrantied against defects in materials or workmanship under normal and intended use for a period of 60 days from the date we ship the item(s) to you.

Our Limited Warranty and Warranty Period: When we use the terms "we", "us" and "our", we are referring to the Company, and when we use the terms, "you" and "your" we mean the studio and/or the end-user customer.  When we use the term defective product, we mean defective material or workmanship.

If our product fails to meet our limited warranty during the warranty period, ProfessionalAlbums.com, LLC will either, at our option, (a) repair the product free of charge or (b) provide you with a replacement of comparable value.  No warranty liability shall exceed the net price (the price minus the shipping and handling cost).

What our Limited Warranty does not cover: We offer this limited warranty only when the product is used by the studio or end-user customer.  We offer no other warranty. Additionally, while our warranty is excellent there are other limits to it.  We offer NO Warranty in case of damage in transit or inadequate care, abuse, misuse, accidents, damage due to environmental or natural elements.

Limitation on Damages: IN NO EVENT SHALL WE BE LIABLE FOR INCIDENTAL, COMPENSATORY, PUNITIVE, CONSEQUENTIAL, INDIRECT, SPECIAL OR OTHER DAMAGES.  OUR AGGREGATE LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS IS LIMITED TO REPLACEMENT OF, OR THE MONIES PAID TO US, FOR THE DEFECTIVE GOOD.  EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

There are no warranties which extend beyond the face of the limited warranty, ProfessionalAlbums.com, LLC disclaims all other warranties, express or implied regarding its products, including implied warranties of merchantability, fitness for a particular purpose or non-infringement on any patent. Except to the extent prohibited by applicable law.